Service Advisor - King Long

Job Summary:

The Service Advisor is responsible for greeting customers, assessing their service needs, and representing the company in a professional and courteous manner. The role focuses on achieving daily and monthly KPIs while following the seven-stage Service Core Process to ensure high Customer Satisfaction (CSI) and maximize service profitability.

Key Responsibilities:

• Greet customers and understand their service requirements.
• Provide accurate service estimates and explanations of required work.
• Record service details accurately and communicate clearly with technicians.
• Coordinate with workshop, parts, and cashier teams to ensure timely vehicle delivery.
• Follow up on warranties, repeat repairs, and customer inquiries.
• Manage Work in Progress (WIP) and ensure proper delivery processes.
• Handle customer complaints professionally and achieve monthly performance targets.

Qualifications & Skills:

• Bachelor’s degree in Mechanical, or Mechatronics Engineering (or relevant experience).
• 2–5 years of experience in commercial vehicle service or automotive service advisory.
• Strong knowledge of vehicle systems and preventive maintenance.
• Excellent communication, customer service, and problem-solving skills.
• Valid driver’s license; proficiency in English & Arabic.