Customer Relations Officer

Job Summary:

Responsible of delivering high-quality front-line services and providing assistance and advice to customers about products and services via phone, email (and face to face if required)

Key Responsibility Areas:

• Timely follow-up with customers based on pre-defined intervals and actions.
• Follow communication strategy for inbound and outbound communication.
• Deliver highly quality service and provide assistance and advice to customers about products and services if required.
• Communicate courteously with customers by telephone, email (and face to face if required).
• Handle customers’ complaints.
• Resolve customer service requests and complaints from customers and/or route accordingly.

• Bachelor’s degree in business administration or another related field.
• 2 years of experience.
• 1 years of experience in the automotive industry is preferred.