Collection Admin

The Bills Collector is responsible for following up with customers regarding outstanding payments, ensuring timely collection while maintaining professional customer relationships.

Key Responsibilities

• Contact customers regarding overdue bills and outstanding payments.
• Explain outstanding balances, due dates, and payment options.
• Follow up on promised payments and payment arrangements.
• Record customer communication, commitments, and payments accurately.
• Handle customer questions and payment-related concerns professionally.
• Coordinate with relevant departments to resolve billing disputes.
• Escalate long-overdue or difficult accounts when required.
• Prepare basic collection reports and update outstanding account records.
• Support the team in achieving monthly collection targets and KPIs.
• Follow company collection procedures and maintain customer confidentiality.

• Diploma or Bachelor's degree in Accounting, Finance, Banking, Business Administration, or a related field.
• Previous experience in collections, finance, customer service, or a similar role is preferred.
• Good command of Arabic and English.
• Ability to work with targets and deadlines.
• Strong communication, customer service, negotiation, and follow-up skills.
• Good organization, problem-solving, attention to detail, and ability to handle difficult customers.
• Target-oriented, able to work under pressure, with basic computer and MS Office skills.