إرفاق
الوصف الوظيفي
Job Summary
To support the Aftersales Department in managing warranty-related activities, coordinating marketing campaigns, monitoring operational KPIs, conducting compliance checks, and supporting internal audit activities. The role ensures adherence to company procedures, manufacturer requirements, brand standards, and applicable regulatory requirements while monitoring performance, identifying improvement opportunities, and following up on corrective actions to enhance operational efficiency and customer satisfaction.
Key Responsibilities:
1. Warranty Management and Monitoring
- Monitor warranty-related activities to ensure compliance with manufacturer policies, company procedures, and applicable requirements.
- Review warranty documentation and supporting records to ensure completeness, accuracy, and adherence to established guidelines.
- Follow up on warranty claims, discrepancies, and pending cases with the relevant departments.
- Monitor warranty claim trends, rejection rates, and recurring issues to identify risks and improvement opportunities.
- Coordinate with relevant aftersales teams to investigate warranty-related discrepancies and support timely resolution.
- Maintain accurate warranty records, trackers, and supporting documentation.
- Identify opportunities to improve warranty processes and recommend appropriate corrective actions.
2. Marketing Campaign Coordination
- Coordinate the implementation of aftersales marketing campaigns, promotions, and customer awareness activities.
- Follow up with relevant departments to ensure the timely execution of campaign activities.
- Monitor campaign progress, results, and performance against defined targets.
- Maintain campaign trackers, supporting documents, and performance reports.
- Coordinate with relevant stakeholders to ensure campaign activities align with brand standards and departmental objectives.
- Identify opportunities to improve campaign effectiveness based on performance data and feedback.
3. Compliance and Internal Auditing
- Conduct compliance checks against approved procedures, internal policies, manufacturer standards, and applicable regulatory requirements.
- Support internal audits, operational assessments, and compliance inspections.
- Review documentation and operational records to identify gaps, non-conformities, and deviations from established procedures.
- Maintain audit records, supporting evidence, and compliance documentation.
- Track audit findings, non-conformities, and corrective and preventive actions until closure.
- Monitor the implementation of corrective actions and escalate overdue or unresolved issues when necessary.
- Support the review and updating of operational procedures, work instructions, and compliance requirements.
4. KPI Monitoring and Reporting
- Monitor and update aftersales operational, warranty, compliance, and marketing KPIs.
- Collect, validate, and analyze data to identify performance gaps, trends, and improvement opportunities.
- Prepare periodic KPI reports, dashboards, and performance summaries for management review.
- Track campaign results, warranty performance, audit findings, and corrective action closure, as applicable.
- Follow up with concerned departments on action plans to address underperformance.
- Maintain accurate trackers and reporting records to support management decisions and continuous improvement.
5. Coordination and Continuous Improvement
- Coordinate with relevant departments to ensure timely follow-up on warranty, compliance, audit, and marketing-related activities.
- Support the implementation of process improvements to enhance operational efficiency and compliance.
- Assist in developing and updating checklists, reporting templates, and monitoring tools.
- Communicate identified issues, risks, and improvement opportunities to relevant stakeholders.
- Perform other related duties within the scope of the role as assigned by the direct manager.
- Required Skills and Competencies:
- Strong analytical and data interpretation skills.
- Good knowledge of Microsoft Excel and PowerPoint; Power BI .
- Strong organizational and follow-up skills.
- Excellent documentation and report-writing skills.
- Attention to detail and a systematic approach to auditing and compliance.
- Effective communication and coordination skills.
- Ability to manage multiple tasks and meet deadlines.
- Excellent of written and spoken in English.
- Preferred Qualifications:
- Familiarity with automotive after-sales operations and dealership processes.
- Training in internal auditing, risk management, or compliance.
- Level of Marketing Qualifications
المهارات
Educational Qualifications
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Bachelor’s degree in mechanical engineering
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Additional training in warranty management, internal auditing, compliance, quality assurance, or marketing is an advantage.
Required Experience
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Minimum of 2 years of relevant experience in automotive aftersales, warranty administration, operations, compliance, quality assurance, or a related field.
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Experience in KPI monitoring, data analysis, and reporting.
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Experience in coordinating marketing campaigns, projects, or cross-functional activities.
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Exposure to warranty processes, internal audits, compliance assessments, or procedure monitoring.
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Experience coordinating with different departments to ensure timely execution of activities and resolution of operational issues.
تفاصيل الوظيفة
المسمى الوظيفي
Warranty & Compliance Senior Officer
مكان الوظيفة
الأردن
المدينة
عمان
الدور الوظيفي
الهندسة الميكانيكية
المرشح المفضل
المستوى المهني
متوسط الخبرة
منطقة الإقامة
الأردن
جنسية المرشح
الأردن