Service Advisor - Yamaha

Job Summary:

The Service Advisor delivers excellent customer service by managing bookings, guiding customers, and coordinating with internal teams to ensure smooth service operations. The role supports customer satisfaction, service sales, spare parts coordination, handling reports, and occasional event support, while maintaining Markazia standards of professionalism and service excellence.

Key Responsibilities: 

• Communicate effectively to understand concerns and provide suitable solutions. 
• Ensure proper motorcycle reception, inspection, and delivery as per company policies. 
• Handle customer inquiries, complaints, and service follow-ups professionally. 
• Coordinate with technicians to explain service requirements and recommend necessary repairs. 
• Maintain accurate service records and provide market insights for service improvements. 

Requirements:

• BSc in Engineering or a related field.
• Minimum 2 years of experience in a similar role.
• Valid motorcycle driving license
• Very good command of English and Arabic, both written and spoken.